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Say Goodbye To Billing Paperwork
And Hello To More Time And Money

If billing paperwork is dragging you down, let the experts at MYNT Medical Billing Services take care of it for you. Backed by Altura Health (formerly ACSS Health) and eClaims, you can expect efficiency, accuracy, and outstanding customer service.

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Frequently Asked Questions

What are your rates?

We get paid only when you do, so all rates listed here are based on paid claims:

  • You pay only 4% + GST on paid claims.
  • Customised services and plans are available as well; rates will vary.
  • We will charge you a $10 deposit fee when you sign up. This will be credited back to you on your first invoice, or will be refunded to you if you end up not proceeding with MYNT Billing.
  • Monthly merchant fees (charged by our merchant facility, Ezidebit):
    • A fee of $4.40 is charged per failed or rejected transaction. We will set you up on a direct debit, where you can enter your bank account or credit card. The same details will be used for all succeeding fees, and whenever the payment for that month fails, we will charge you this amount.
    • We will absorb all other merchant fees.

Can you make claims to all kinds of funds?

Yes! We submit claims to Medicare, Veterans Affairs, Workers Comp, and other health funds. Please note:

  • We can submit bulk billed/Veterans claims (in- or outpatient claims) where the date of service is no more than 2 years old.
  • We can submit health funds claims (inpatient claims only) where the date of services is no more than 2 years old and your provider number was registered with the health fund before the date of service.

Does the money from health fund claims go to you?

No, the money from Medicare, Veteran’s Affairs, and all other health funds gets deposited directly into your nominated bank account. We will send you an invoice at the end of each month for our services.

Can I send you a backlog of claims?

Of course, please do! We love helping you get caught up. We can submit claims as long as they’re no more than two years old. For health fund claims (inpatient claims only) your provider number has to have been registered with the health fund before the date of service.

What information do I need to send?

We will need the following about the patient:

  • First name and last name
  • Date of birth
  • Gender
  • Medicare number (or veterans number)
  • Health fund and membership (if billing the health fund)
  • Referring doctor and referral date (if required)

We will also need the date of service and the item number/s you wish to bill. If you work at a hospital, we recommend grabbing a sticker from the hospital, as this will have all the patient details already and then on a sheet of paper, add the missing information. Handwritten is fine.

How do I send you my claim information so that you can bill it for me?

Using whatever method works for you. If you have a backlog of claims sitting in a box, you can send it by post or hand-deliver it to us. You can also upload data to our secure portal, fax it to us, or we’ll soon have a mobile app (Apple and Android) where you can enter the details and send it securely to us.

How and when do you get paid?

Since all money from claims and invoices goes directly into your bank account, we will send you an invoice at the beginning of the following month, with a summary of the claims that have been paid. We calculate our fee based on a percentage of claims paid, not bills sent — meaning we only get paid if you do.

When will I get paid?

Payment timelines from health funds vary, but here are the averages:

  • Medicare online–claims are paid within 2-4 business days, except pathology claims.
  • ECLIPSE–health funds in-hospital claims will be paid within 3-4 weeks, with most funds paying within 2-4 business days.

Ready To Get Started?

Supported by Altura Health (formerly ACSS Health) and powered by eClaims, MYNT Medical Billing Services has the expertise and technology to deliver fast, reliable, and accurate results.

As a division of Altura Health (formerly ACSS Health), you can also count on exceptional customer service. Contact us today to find out how we can help your practice!

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